Online/chat opportunities

Andrea and I have discussed online teen book clubs. I have done online courses and can see that with a program like WEB CT/IM this could be done.

Eventually, I would like to see IM reference. A couple of ladies from courses I have taken have participated in this service. They were mostly from the states. They do say that the kids truly take the instant messaging for instant messaging and want automatic replies.

I think this would be a great way to give the customers what they want. "Ask a teacher" run by TVo is a good example but still needs refining. They are meeting the needs of students.

I see a virtual branch, in the future.

Catherine G